Our fully managed, fast and effective support service is delivered through the following channels:
TELEPHONE AND REMOTE ASSISTANCE.
Full-time telephone and report support provided to our clients across the globe from our London-based helpdesk.
Support is provided over the phone and we resolve any issues by accessing your computer network remotely. We do not employ call loggers and we guarantee that a qualified member of the software development team will answer your call.
SCHEDULED ONSITE SUPPORT.
Our team of senior development technicians provide scheduled onsite support to both our UK-based clients and our customers overseas.
ONGOING STAFF TRAINING.
Our software consultancy team provides one-to-one and group training and ongoing development sessions. We are happy to train individuals, or groups of up to 25 members of staff.
THE CLIENT PORTAL.
Through our client portal, users can access documentation that relates to the products we supply and up to the minute release notes on developments within the Creation ERP software system.
You can also access our FAQ section and our web-based Helpdesk, where users can register their enquiry or track the progress of an existing issue.
SUPPORT CONTACT DETAILS.
Direct support number – 020 8531 7444
Support portal – https://micar-helpdesk.com
Email – firstname.lastname@example.org
SUPPORT OPENING HOURS.
Monday to Friday 9:00am to 5:30pm Monday to Friday excluding bank holidays and weekends.
OUR SUPPORT TEAM IS FULLY ACCREDITED AND HIGHLY EXPERIENCED.
FIND OUT MORE ABOUT OUR BESPOKE SOFTWARE SOLUTIONS.
If you’d like to find out more about our Bespoke Software Solutions for the Apparel and textile industries then call us today on 020 8531 7444.